Shipping Policy
Elegant Bedding ("we" and "us") is the operator of (https://elegantbedding.com.au) ("Website"). By placing an order through this Website, you agree to the terms of this Shipping Policy. Elegant Bedding is a trading name of Sirix Technologies Pty Ltd.
We deliver within Australia only.
General
All orders are subject to product availability. If an item in your order is out of stock, or if there is a stock discrepancy, we will fulfil the available items and contact you about the remaining items. You may choose to wait for the item to be back in stock or request a refund for it.
Shipping Costs
Shipping charges are calculated at checkout based on your delivery postcode, product size, product weight, number of items, warehouse or supplier location and courier requirements. The shipping cost for your order is always shown at checkout before you pay.
Some products or promotions include free shipping. Free shipping applies only where it is stated on the relevant product page, promotion or at checkout.
A tracking number is provided once your order has been dispatched, where tracking is available.
Delivery Terms
Order processing time: Orders are normally processed within 1 to 3 business days after payment has been confirmed. Orders placed on weekends or public holidays begin processing on the next business day.
Estimated shipping time: Delivery usually takes approximately 5 to 10 business days after dispatch across Australia.
Total estimated delivery time: Approximately 6 to 13 business days from the date your payment is confirmed.
Delivery may take longer for regional or remote locations, large or bulky products, multi-box shipments and products dispatched by our suppliers. Delivery estimates are a guide only. They may be affected by courier delays, weather, public holidays, transport disruptions or other circumstances outside our reasonable control.
Processing may occasionally take longer during public holidays, promotional periods, major sales events, supplier delays, high order volumes or unexpected stock issues. If there is a significant delay with your order, we will try to contact you.
Courier Companies
Depending on the product, supplier, delivery location and parcel size, your order may be shipped with Australia Post, Aramex / Fastway, Allied Express or another approved courier or freight partner. The courier used may vary from one order to another.
Tracking Notifications
Once your order has been dispatched, we will send you tracking details by email where tracking is available. Tracking information can take 1 to 2 business days to become active after the shipping label has been created. If your order contains multiple items, they may arrive in separate shipments.
Change of Delivery Address
You are responsible for entering a correct and complete delivery address at checkout. If you need to change your address, contact us as soon as possible at sales@elegantbedding.com.au with your order number. We can update the address only if your order has not yet been dispatched. Once an order has been dispatched, we may not be able to change the delivery address.
Incorrect or Incomplete Address
Additional courier charges caused by an incorrect or incomplete address may be passed on to the customer where appropriate.
Authority to Leave
Some courier services offer authority-to-leave delivery. Where authority to leave is selected or accepted, the courier may leave the parcel at the delivery address without a signature. Please consider whether your delivery location is safe before authorising unattended delivery.
Large and Bulky Items
Large furniture and bulky products may be delivered by specialised freight carriers. Delivery may be limited to ground-floor access, kerbside delivery, the building entrance or another location the carrier considers safe and accessible.
Unless expressly stated, delivery does not include:
- Carrying products upstairs
- Installation
- Assembly
- Removal of old furniture
- Disposal of packaging
Please make sure access at your address is suitable for large-item delivery.
Failed Delivery
If delivery cannot be completed because no one is available, access is restricted, the address is incorrect, delivery is refused or the courier cannot safely access the property, the courier may return the order to a depot, supplier or warehouse. Additional redelivery or return-to-sender charges may apply.
Delivery Delays
If your shipment is delayed, we will make reasonable efforts to assist you. Delivery dates are estimates and are not guaranteed unless expressly stated. Courier delays that occur after dispatch may be outside our direct control.
Missing Parcels
If tracking shows your parcel as delivered but you cannot find it, please:
- Check around the delivery location
- Check with household members, neighbours or building management
- Review the courier tracking information
- Contact us if the parcel still cannot be located
We may need to lodge an investigation with the courier before a replacement or refund can be considered.
Parcels Damaged in Transit
If your item appears to have been damaged during delivery, please notify us as soon as reasonably possible and keep the product and packaging until your claim has been reviewed. Where possible, please send photographs of the external packaging, the shipping label, the internal packaging, the damaged product and any visible impact or damage. See our Refund and Return Policy for how damaged items are resolved.
Cancellations
You can request to cancel an order before it has been dispatched by contacting us at sales@elegantbedding.com.au as soon as possible. Once an order has been dispatched, it cannot be cancelled, but it may be returned under our Refund and Return Policy.
Customer Support:
Phone: +61 455 336 349
Email: sales@elegantbedding.com.au
Address: Part B, 34-38 Cosgrove Road, South Strathfield, NSW 2136
Australia Working Hours: Monday to Friday, 9AM to 5PM AEST
Last updated: October 6, 2026