Privacy Policy

This Privacy Policy explains how Elegant Bedding (https://elegantbedding.com.au), a trading name of Sirix Technologies Pty Ltd (the "Site" or "we"), collects, uses and discloses your personal information when you visit or make a purchase from the Site. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Contact

If you have questions about this policy, want more information about our privacy practices or would like to make a complaint, please email sales@elegantbedding.com.au or write to us at: Part B, 34-38 Cosgrove Road, South Strathfield, NSW 2136, Australia.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site and the information needed to process your purchases. We may also collect more information if you contact us for support. In this policy, "personal information" means information about an identifiable individual.

Device information

  • Purpose of collection: to load the Site correctly for you and to analyse how the Site is used so we can improve it.
  • Source of collection: collected automatically when you access the Site using cookies, log files, web beacons, tags or pixels.
  • Disclosure for a business purpose: shared with our service provider Shopify.
  • Information collected: web browser version, IP address, time zone, cookie information, the pages and products you view, search terms and how you interact with the Site.

Order information

  • Purpose of collection: to provide products to you, process payment, arrange shipping, provide invoices and order confirmations, communicate with you and screen orders for risk or fraud.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with Shopify, payment providers, and courier and fulfilment partners.
  • Information collected: name, billing address, shipping address, payment information (Visa, Mastercard, American Express, UnionPay, PayPal, Shop Pay, Apple Pay and Google Pay), email address and phone number.

Customer support information

  • Purpose of collection: to provide customer support and resolve your enquiries.
  • Source of collection: collected from you when you contact us.
  • Disclosure for a business purpose: used internally to respond to your enquiry.
  • Information collected: name, email address, order number and any details you include in your message.

Minors

This Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has given us personal information, please contact us at sales@elegantbedding.com.au and we will delete it.

Sharing Personal Information

We share your personal information with service providers who help us run our business and fulfil your orders. For example:

We may also share personal information to comply with the law, to respond to a lawful request for information or to protect our rights.

We do not sell your personal information to third parties.

Behavioural Advertising

We may use your personal information to show you advertisements or marketing messages we think may interest you. We use Google Analytics and Shopify's built-in analytics tools for this purpose.

You can opt out of targeted advertising here:

Using Personal Information

We use your personal information to provide our services, which includes offering products for sale, processing payments, arranging shipping and delivery within Australia, and keeping you updated on new products and offers. We send marketing emails only to customers who have subscribed, and you can unsubscribe at any time using the link in any email.

Overseas Disclosure

Our service providers, including Shopify, may store or process information outside Australia, including in Canada and the United States. We take reasonable steps to make sure these providers handle your information in line with the Australian Privacy Principles.

Retention

When you place an order, we keep your personal information for our records unless and until you ask us to delete it, except where we must keep it for tax, accounting or legal purposes. To request deletion, contact us at sales@elegantbedding.com.au.

Automatic Decision-Making

We do not use fully automated decision-making that has a legal or similarly significant effect on customers. Our service provider Shopify uses limited automated decision-making to prevent fraud, which does not have a legal or significant effect on you.

Your Rights

Under Australian privacy law you can ask to access the personal information we hold about you, ask us to correct information that is inaccurate or out of date, and ask us to delete your information where we are not required to keep it. To make a request, contact us at sales@elegantbedding.com.au. We will respond within a reasonable time.

Cookies

A cookie is a small amount of information downloaded to your computer or device when you visit our Site. We use functional, performance, advertising and analytics cookies to improve your browsing experience and provide our services.

Cookies necessary for the functioning of the store: These are used for checkout, cart management, customer login and storefront navigation, for example cart, checkout and secure_customer_sig. Durations range from the length of your visit to 2 years.

Reporting and analytics cookies: These include Shopify and Google Analytics tools such as _s, _shopify_s, _shopify_y and _ga. They are used to track landing pages, referrals and Site performance, and they expire between 30 minutes and 2 years.

You can control and manage cookies through your browser settings. Removing or blocking cookies may affect some features of the Site. For more information, visit www.allaboutcookies.org.

Do Not Track

There is no consistent industry standard for responding to Do Not Track signals, so we do not change our data collection practices when we detect one from your browser.

Data Security

We use reasonable technical and organisational measures to protect your personal information. All transactions on our Site are protected with SSL encryption, and payments are processed through secure, PCI-compliant payment providers. We do not store your full credit or debit card details.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. Updates are posted on this page with a revised date.

Complaints

To make a complaint, contact us at sales@elegantbedding.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au

Customer Support:

Phone: +61 455 336 349

Email: sales@elegantbedding.com.au

Address: Part B, 34-38 Cosgrove Road, South Strathfield, NSW 2136

Australia Working Hours: Monday to Friday, 9AM to 5PM AEST

Last updated: October 6, 2026