Return and Refund Policy

This policy explains how returns, refunds, replacements and warranty claims work at Elegant Bedding (https://elegantbedding.com.au), a trading name of Sirix Technologies Pty Ltd. Please read it together with our Shipping Policy and Terms of Service.

You may request an eligible return within 30 days of delivery, subject to the conditions below. Nothing in this policy limits any rights you have under the Australian Consumer Law.

Return Due to Change of Mind

  • Return requests must be made within 30 days of delivery.
  • The product should be unused, undamaged and in resalable condition.
  • Original packaging, accessories, manuals and supplied components should be returned where reasonably possible.
  • For change of mind returns, the customer is generally responsible for the return shipping cost.
  • Original shipping charges are generally non-refundable.
  • A reasonable restocking or supplier handling fee may apply in some cases. If a fee applies, we will tell you before your return is approved.
  • Products that have been assembled, installed, used, damaged after delivery or are no longer suitable for resale may not qualify for a change of mind return.

Important: Please contact us before sending any item back, so we can give you the correct return address and instructions. Products should not be sent back without our prior approval.

What Is the Return Address?

We will email the return address and instructions after your return request has been approved. Please do not send items back to the business address shown on this Website unless we have confirmed this in writing.

What Is the Return Process?

  1. Email us at sales@elegantbedding.com.au within 30 days of delivery with your order number and the reason for the return.
  2. We will review your request and email you with approval and return instructions, including the return address.
  3. Pack the item securely in its original packaging with all parts and accessories included.
  4. Ship the item to the return address we provide. Please keep your proof of postage.
  5. We inspect the returned item once it arrives.
  6. If the return is approved, we issue your refund to the original payment method.

Faulty, Damaged or Incorrect Products

If a product arrives damaged, faulty, defective, incorrectly supplied or materially different from its description, please contact us as soon as possible at sales@elegantbedding.com.au or +61 455 336 349.

We may ask you to provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the packaging where relevant
  • Video evidence where reasonably required to show the fault

Where a product is faulty or otherwise covered by the Australian Consumer Law, you may be entitled to an appropriate remedy, including repair, replacement or refund, depending on the circumstances. Eligible return costs for faulty, damaged or incorrectly supplied products are handled in line with the Australian Consumer Law.

Damaged in Transit

If an item appears to have been damaged during delivery, please tell us as soon as reasonably possible and keep the product and packaging until your claim has been reviewed. Where possible, please send photographs of the external packaging, the shipping label, the internal packaging, the damaged product and any visible impact or damage.

Refunds

Once an approved returned product has been received and assessed, we will notify you of the outcome. Approved refunds are normally issued to the original payment method used for the purchase.

Refund processing by Elegant Bedding generally takes place within 3 to 5 business days after approval. The time it takes for the funds to appear in your account depends on your bank, card issuer, PayPal or other payment provider.

Shipping charges are generally non-refundable for change of mind returns. Where a return relates to a product covered by the Australian Consumer Law, shipping costs and remedies are handled in line with your rights under that law.

Missing or Late Refund

If you have not received your refund, please:

  1. Check your bank or card account again
  2. Contact your card issuer or payment provider, as processing times can vary
  3. Email us at sales@elegantbedding.com.au with your order number if the refund still has not arrived

Exchanges and Replacements

Where appropriate, we may offer a replacement product instead of a refund. Dispatch timing depends on product availability, supplier stock and delivery location.

If the original product is no longer available, we may offer:

  • A suitable alternative product
  • Store credit, where accepted by you
  • A refund, where applicable

If you would like a different item, the quickest way is usually to return the original under this policy and place a new order.

Non-Returnable Items

Change of mind returns may not be accepted where returning the item is not practical, hygienic or suitable for resale. Where permitted by law, this may include:

  • Used bedding or linen products
  • Mattresses that have been opened or used
  • Pillows or personal-use bedding that have been used
  • Products made to order or customised
  • Products damaged after delivery
  • Products missing significant components or packaging
  • Clearance or final sale products where this is clearly disclosed

This does not affect your rights where a product is faulty, unsafe, incorrectly described or otherwise covered by the Australian Consumer Law.

Product Warranty

Some products sold by Elegant Bedding include a manufacturer or supplier warranty. Warranty periods vary by product and supplier, and the warranty period for a product is shown on its product page or confirmed on request.

Where a warranty applies, we may ask you for:

  • Proof of purchase
  • Your order number
  • Photos or videos of the issue
  • The product serial number, where applicable
  • A description of the fault

Manufacturer or supplier warranties are in addition to, and do not replace, your rights under the Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy is intended to exclude, restrict or modify any consumer right that cannot lawfully be excluded.

Customer Support:

Phone: +61 455 336 349

Email: sales@elegantbedding.com.au

Address: Part B, 34-38 Cosgrove Road, South Strathfield, NSW 2136

Australia Working Hours: Monday to Friday, 9AM to 5PM AEST

Last updated: October 6, 2026