FAQ
Shipping & Delivery
- How long does delivery take? Most orders are dispatched within 1-3 business days and delivered within 5-10 business days across Australia, depending on your location.
- Do you ship Australia-wide? Yes, we deliver to all states and territories across Australia.
- How much does shipping cost? Shipping costs are calculated at checkout based on your location and order size. Free shipping applies to orders over $1.50 (as shown storewide) — you may want to confirm this threshold with Rehman Bhai, as it looks unusually low and may need correcting.
Orders & Payment
- What payment methods do you accept? We accept Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, Google Pay, and Union Pay.
- Can I change or cancel my order? Contact us as soon as possible at info@elegantbedding.com — we can amend or cancel orders that haven't yet been dispatched.
- How do I track my order? Use our Track Order page, accessible from the footer menu.
Returns & Refunds
- What is your returns policy? Please see our Refund Policy page for full details on eligibility and timeframes.
- My item arrived damaged, what do I do? Contact us within 48 hours of delivery with photos of the damage, and we'll arrange a replacement or refund.
Product Questions
- Are your products covered by warranty? Most furniture and mattress items come with a manufacturer warranty — check the individual product page for specifics, or contact us for details.
- Do you offer assembly instructions? Yes, assembly instructions are included with flat-pack furniture items, and PDF guides are available on request.