FAQ
ORDERS AND PAYMENTS
How do I place an order? Browse our website, add the items you want to your cart and go to checkout. Enter your delivery and payment details and confirm your order. You will receive a confirmation email once your order is placed.
What payment methods do you accept? We accept Visa, Mastercard, American Express, UnionPay, PayPal, Shop Pay, Apple Pay and Google Pay. Apple Pay and Google Pay appear at checkout on supported devices. All payments are processed through secure, PCI-compliant payment providers with SSL encryption, and we do not store your full card details.
What currency are your prices in? All prices are in Australian Dollars (AUD) and include GST where applicable.
Are there any hidden fees? No. Shipping costs and any applicable taxes are shown at checkout before you place your order.
Can I cancel my order? Yes, you can request a cancellation before your order has been dispatched. Please email sales@elegantbedding.com.au as soon as possible with your order number. Once an order has been dispatched, it cannot be cancelled, but it may be returned under our Return and Refund Policy.
Can I change my delivery address? Yes, as long as your order has not been dispatched. Please email sales@elegantbedding.com.au with your order number and the correct address as soon as possible.
SHIPPING AND DELIVERY
Where do you deliver? We deliver within Australia.
How much does shipping cost? Shipping is calculated at checkout based on your delivery postcode, product size and weight, number of items and courier requirements. Free shipping applies to selected products where it is advertised on the product page, promotion or at checkout.
How long does delivery take? Orders are processed within 1 to 3 business days after payment is confirmed. After dispatch, delivery takes approximately 5 to 10 business days across Australia, so most orders arrive in approximately 6 to 13 business days in total. Regional and remote areas, large or bulky items and multi-box orders may take longer.
Which couriers do you use? We ship with Australia Post, Aramex / Fastway, Allied Express and other approved courier or freight partners, depending on the product and delivery location.
Will all my items arrive together? Not always. If you order multiple items, they may be dispatched separately and arrive at different times.
Is assembly or installation included? Unless stated otherwise on the product page, delivery does not include carrying items upstairs, installation, assembly, removal of old furniture or disposal of packaging.
How do I track my order? Once your order has been dispatched, you will receive an email with tracking details where tracking is available. Please allow 1 to 2 business days for tracking to update. You can also use our Track Order page.
What if my parcel shows as delivered but I cannot find it? Check around the delivery location and with household members, neighbours or building management, then review the courier tracking. If you still cannot find it, contact us at sales@elegantbedding.com.au and we will start an investigation with the courier.
RETURNS, REFUNDS AND WARRANTY
Can I return a product? Yes. You can request a return within 30 days of delivery. Items should be unused, undamaged and in resalable condition, with original packaging and accessories where reasonably possible. Please contact us at sales@elegantbedding.com.au before sending anything back, so we can give you the return address and instructions.
Who pays for return shipping? For change of mind returns, the customer is generally responsible for return shipping. If a product is faulty, damaged or incorrectly supplied, return costs are handled in line with the Australian Consumer Law.
Is there a restocking fee? No. We do not charge a restocking fee. For change of mind returns, the customer pays the return shipping cost.
How long does a refund take? Once an approved return has been received and assessed, refunds are processed within 3 to 5 business days. Your bank, card issuer or PayPal may take additional time to show the funds.
What if my item arrives damaged, faulty or incorrect? Contact us as soon as possible at sales@elegantbedding.com.au or +61 455 336 349 with your order number and clear photos or a short video of the issue. Depending on the circumstances, we will arrange a repair, replacement or refund.
Which items cannot be returned for change of mind? Used bedding or linen, opened or used mattresses, used pillows, made to order or customised products, products damaged after delivery, products missing significant components or packaging, and clearance or final sale items where this is clearly disclosed. This does not affect your rights under the Australian Consumer Law.
Do products come with a warranty? Some products include a manufacturer or supplier warranty. Warranty periods vary by product. These warranties are in addition to your rights under the Australian Consumer Law.
Can I exchange an item? The quickest way to get a different item is to return the original under our return policy and place a new order. Where appropriate, we may also offer a replacement, an alternative product or store credit.
SUPPORT
How do I contact customer support? You can email us at sales@elegantbedding.com.au or call +61 455 336 349. Our support hours are Monday to Friday, 9AM to 5PM AEST. We aim to reply to all enquiries within 1 to 2 business days.
Customer Support:
Phone: +61 455 336 349
Email: sales@elegantbedding.com.au
Address: Part B, 34-38 Cosgrove Road, South Strathfield, NSW 2136, Australia
Working Hours: Monday to Friday, 9AM to 5PM AEST
Last updated: October 6, 2026